Commercial Credit Group Inc.

Customer Relations & Collections Specialist (FT)

Buffalo, New YorkFull-time
About the Job
Commercial Credit Group Inc (CCG) is an independent national commercial equipment finance and leasing company focused on purchase money and refinance transactions in the construction, fleet transportation, waste/environmental and machine tool industries.  We source our transactions through end-users, equipment vendors and manufacturers.  Our typical transaction size ranges from $100,000 to $2,500,000.  We employ a traditional self-originate and hold business model.  Since inception in 2004, CCG has originated over $3 billion of finance receivables.

CCG has a Customer Relations/Collections Specialist position available in its Williamsville, NY office.  This position has visibility and interaction with senior management and offers career advancement.
Position Responsibilities:
  • Servicing customer needs while building and maintaining ongoing business relationships.
  • Analyze delinquent accounts and perform collections functions on highest-risk accounts with recommendations for resolution which may include repossession and/or potential litigation.
  • Reconcile transactions and balances to maintain accurate accounts.
  • Maintain a daily work queue to bring delinquency ratio within target ranges.
  • Coordinate billing with Accounting.
  • Skip tracing to obtain updated customer contact information. 
  • Monitor receivables and collections providing updates to Collection Manager/Management using appropriate reporting procedures.
  • Document all communications with customers in Collections Plus system.
Qualification and Skills:
  • One year of collections experience preferred.
  • Proficient in Excel, Microsoft Windows and Word a must. 
  • The ability to work well independently and resolve customer issues.
  • Must have effective negotiation and problem-solving skills.
  • Ability to work in a team environment.
  • Strong communication, interpersonal, and analytical skills required.
CCG offers an entrepreneurial small company approach to doing business emphasizing customer service and relationships with financial capabilities of a large institution.  For more information please visit us at
Interested candidates should send a resume and cover letter to